Refund & Return Policy

Effective Date: 1st June 2025

Thank you for shopping with Crave – Mad for Chicken. We want you to be completely satisfied with your purchase. This Refund & Return Policy outlines our guidelines for returns, refunds, and exchanges of kitchenware, cookware, cutlery, and cookbooks purchased through our website at https://cravemadforchicken.com.

1. Returns Eligibility

We accept returns of eligible products within 30 days of the delivery date, provided they meet the following conditions:

Item must be unused, unwashed, and in its original packaging
Item must include all original components, manuals, tags, and accessories
Proof of purchase (order number or receipt) is required

2. Non-Returnable Items

The following items are non-returnable and non-refundable:

Opened or used kitchenware, cookware, or cutlery
Cookbooks that have been read, marked, or damaged
Items marked as Final Sale or Clearance
Gift cards or promotional items
Any perishable food products (if applicable)

3. Damaged or Defective Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. We may request photos of the damaged item and packaging to process a replacement or refund.
We will cover return shipping costs for damaged, defective, or wrong items.

4. Refunds Process

Once we receive and inspect your returned item, we’ll notify you of the approval or rejection of your refund.

Approved refunds will be issued to your original method of payment within 5–10 business days
Shipping charges are non-refundable, unless the return is due to our error

5. Exchanges

We currently do not offer direct product exchanges. If you wish to replace an item, please return it for a refund and place a new order.

6. How to Initiate a Return

To start a return, please email us at [Insert Contact Email] with the following:

Your full name and order number
The item(s) you wish to return
Reason for return
Photos (if item is damaged)

If your return is approved, we will provide you with return instructions and a shipping label (if applicable).

7. Shipping Returns

You are responsible for return shipping costs unless the item was damaged, defective, or incorrect.
Ship returns to:
Crave – Mad for Chicken
Attn: Returns Department
75 Kneeland Street
Boston, MA 02111
We recommend using a trackable shipping service and keeping proof of postage.

8. Questions?

For assistance with your order or our return policy, please contact us:
Email: info@cravemadforchicken.com
Phone: +1 617-338-0188